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Brilliance@Work: Lean Innovator Terrae Schroeder

Welcome to Brilliance@Work, a series of profiles about stellar marketing professionals and their best practices at work. In September and October, we’ll feature market research experts.

Terrae Schroeder

Terrae Schroeder

Terrae Schroeder is the Director of Insights & Innovation in the snacks division at Kellogg’s. She’s also a presenter at The Market Research Event (TMRE) on October 16-18 at the Westin Kierland Resort & Spa in Scottsdale, Arizona.

As a preview to her presentation, “Harnessing the Power of Entrepreneurial Approaches to Innovate and Grow Faster at Kellogg’s,” Terrae shared insights on the business value of a Lean Innovation approach.

Peggy L. Bieniek, ABC: How can a Lean Innovation approach help shape an organization’s future success?

Terrae Schroeder: Whatever you put energy into, grows. The Lean Innovation approach allows the organization to focus and concentrate resources; people, processes, ideas on one challenge at hand. There is a lot to be gained by having this much organization focus on one tough challenge. It produces holistic thinking, brings in external and fresh ideas, and creates solutions that may not been uncovered without the intense focus.

PB: What elements of a Lean Innovation approach were leveraged to help transform the culture at Kellogg’s?

TS: We will talk about 3 key approaches we leveraged in the presentation; having a growth mindset, the need for hustle, and taking a 360-degree approach to innovation. While this was an exercise (the Boot Camp), we’ve adopted many of these approaches in our day-to-day, therefore shifting the culture a bit more entrepreneurial. A few changes we’ve implemented since the boot camp are: including packaging design much earlier in the process, building in retailer considerations, leveraging a consumer-centric lens for innovation and focusing more effort, time and resource on “big bets.”

PB: How does this approach help tell a compelling marketing story?

TS: The maniacal consumer focus enables us to win big with consumers and the external/retailer focus allows us to execute with excellence and enables best in class partnership with our key retailers. Finding a “win/win/win” with consumers, shoppers and retailers results in big innovations. I think execution has to be 50-75% of an innovation’s success, and these are typically “end of the line” type of tasks in a traditional linear innovation model. Having more of a hub-and-spoke innovation model ensures greater executional excellence leading to greater innovation success.

PB: What will people gain from attending your conference presentation?

TS: For companies looking for a different way to get to bigger and better innovation, this will lay out some key principles for success in implementing a new process and unlocking greater benefit from your organization’s resources. The market is moving very fast and we need to adjust to be quicker and more agile as well. You’ll learn how to leave your “we can’t” at the door!

Want to hear more from Terrae? Join us at The Market Research Event (TMRE). Learn, network and share best practices with the most influential leaders in market research. Stay connected at #TMREVENT.

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Brilliance@Work: Kellogg’s Brand Design Leader Lisa Day

Photo: James Lee, Chester, NH, USA

Photo: James Lee, Chester, NH, USA

Welcome to Brilliance@Work, a series of profiles about stellar people and their best practices at work. We’re kicking off 2017 by featuring brand, design and marketing strategy experts to help you “thrive in the new brand reality.”

Lisa Day

Lisa Day

FUSE 2017 presenter, Lisa Day, Design Leader at Kellogg’s Masterbrands and Innovation, combines Consumer Research, Marketing and Design to successfully lead redesigns on brands such CHEEZ-IT, Morning Star Farms, Town House and Keebler. Lisa has spent the last 15 years showing that good design can also mean good business, resulting in growth on multiple brands globally for Kellogg’s, Procter and Gamble, International Paper and Shiseido.

As a preview to her presentation, Lisa shares her insights on how to bring an iconic brand into today’s world.

Peggy L. Bieniek, ABC: What inspires your product development innovations?
Lisa Day: Understanding the world around us that influences the decisions that my consumers make.

Politics: With today’s access to information, we need to be more informed than ever about what’s happening in our own country as well as around the world. We are all connected now, whereas before we were not. What we do here (especially on iconic brands) can influence and inspire what we can do in countries all around the world.

Trends: Understanding where things are heading from a trends perspective helps get ahead of consumer anticipation. Understanding what has been done and done well, coupled with creating or moving a brand to a space where there is a real need can create great brand shifts and new products.

The Stock Market: This is not sexy for most design folks, but the benefits of understanding the market – from charts to theory – not only helps with creating trends, but understanding our current limitations as well as where we can push our boundaries.

Understanding our consumers as people: Many people believe that digital road mapping is the most powerful tool we have. Although it’s extremely valuable, we also have to give ourselves the time to sit with our consumers and have a conversation with them; go their homes, understand them as emotional beings, and see what brands they choose and how they use them in their actual spaces that we want to become a part of.

PB: What role does collaboration play in the design-production relationship?
LD: It’s the lifeline; every success in the marketplace is contingent on collaborating with the people who can turn your ideas into reality. If you can have upfront conversations with your production teams, this will allow you to understand what you can and can’t do to bring your visions to life.

PB: What are some notable products you’ve helped to create?
LD: Cheez-It Line Design Restage (including Kellogg’s largest grossing Innovation CI Grooves): This is a brand that nobody wanted to touch for many years because it’s always been such a successful brand for Kellogg’s. Knowing when and how to approach the company about making the right changes was critical. The key to this success was to understand what is working so well and how to keep the essence of that alive along with the brand heritage, all the while bringing the brand into today’s marketplace, both in terms of feel and product innovation. We not only kept the success of the brand alive, but we were able to bring it to a level that Kellogg’s never even imagined.

Keebler Cookies Line Design Restage: A very iconic brand that people know and love. Here, we needed to make sure that the brand worked together as a family while consumers were able to find their favorite cookies. This was a great brand to help recreate because it’s all about keeping the Keebler Elf Magic alive!

Global Re-Branding and Design Strategy for Shiseido: Shiseido is one of the most prestigious and high quality brands in the world, and the number two cosmetic brand in Japan. I was honored to help bring them more into the forefront in the U.S. market while helping to unify them as a global brand. This included Global Branding, Product Development, Global Brand Architecture and Strategic Design Implementation.

PB: What do you see as the next phase of consumer product development at Kellogg’s?
LD: Creating new and innovative products that meet market needs while staying true to what the Kellogg’s brands stand for. There are many different facets to consider (some of which I mentioned above). Overall, we need to understand the world around us, we need to inspire our internal teams (which in turn will inspire the work that will inspire our consumers) and most importantly, we need to be open to change.

Want to hear more from Lisa? Join us at FUSE 2017. Learn, network and share best practices with the most influential leaders in brand, design and marketing. Stay connected at #FUSEdesign.