Photo: Photo taken from helicopter ride Jan. 2006. This work has been released into the public domain by its author, Miamiboyz at the English Wikipedia project. This applies worldwide.
What is omni-channel and how do you create an omni-channel culture?
Let’s find out together at the Total CX Leaders Conference, June 3-4 in Miami, Fla. This year’s event will help you “learn how to listen to your customers, understand their differences and set the foundation to build a roadmap to create a seamless experience for modern customers.”
In the meantime, check out my latest weekly pre-event post, “How to Transition to an Omni-Channel Culture.” You’ll learn how to provide a seamless customer experience across your company’s digital and physical touch points.
Here are other ways to stay connected with this event:
twitter.com/#TCXL15
linkedin.com/Total Customer Experience Leaders
facebook.com/Total Customer Experience Leaders
Please share with your networks – let’s keep the conversations going!
How can YOU prepare for the customer of the future?
Join me June 3-4 in Miami, Fla. for the Total CX Leaders Conference sponsored by the Institute for International Research USA (IIR USA). This year’s event will help you “learn how to listen to your customers, understand their differences and set the foundation to build a roadmap to create a seamless experience for modern customers.”
With hands-on workshops and featured speakers from companies like AT&T and Marriott International, the Total CX Leaders Conference “brings together thought-leadership to focus on higher level thinking around the strategic alignment of customer strategy, technology and business aspirations.”
2015 content areas include:
User Experience Design
Data-Rich Insights & Analytics
Digitizing the Customer Journey
Customer Loyalty
Design Thinking
Omnichannel Experience
Analyzing and Measuring VOC
Aligning Data Touchpoints
Customer Centric-Culture
Customer Behavior Trends
Translating Insights into Actions
New Technologies & Methodologies
Big Data Initiatives
This is my second year as a guest blogger for this event. I will post daily during this timeframe to IIR’s Customers 1st blog and to Starry Blue Brilliance.
Here are other ways to stay connected with this event:
twitter.com/#TCXL15
linkedin.com/Total Customer Experience Leaders
facebook.com/Total Customer Experience Leaders
Be sure to check it out, and please share this information with those who might be interested in attending this event.
In the meantime, watch for my pre-event and post-event stories on LinkedIn, Twitter, Google+, Customers 1st blog, and my blog. Please share with your networks – let’s keep the conversations going!
Thank you for following and engaging. I’m very excited about helping you prepare for the customer of the future!
Starry Blue Brilliance 