Photo by paul bica

“It’s hard to give truly superior service if you don’t know who you’re talking to and what really matters to them.” – Kelly Mooney, author of The Ten Demandments

Who are your customers? What do they like? What don’t they like? If you don’t know the answers to these important questions, then you don’t know your customers. To know them is to engage them, and to engage them is having customers for life.

Knowing your audience is especially important when trying to target content to various generations in the marketplace and in the workplace. During next week’s Total Customer Experience Leaders Summit, Kassandra Barnes, Research & Content Manager, CareerBuilder.com, presents “Mastering the Mindset of the Millennial Candidate.” You’ll learn how to harness the knowledge and skill set of Millennials, the first generation to grow up digital.

In the meantime, check out these helpful articles on how to effectively market to the millennial generation to build meaningful and long-lasting customer relationships:

• “Millennials to Baby Boomers: Create Content for Your Audience’s Generation” by Nicole Karlis
• “What You Need to Know About Marketing to Millennials” by John Bonini
• “4 Reasons to Hire a Millennial” by Randy Conley

To learn more about TCEL and register, go to http://www.iirusa.com/totalcustomer. Stay connected with TCEL:

• twitter.com/TotalCustomer #TCEL14
• linkedin.com/Total Customer Experience Leaders
• facebook.com/TotalCustomer

In what ways does your organization use generational marketing?