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Brilliance@Work: Consumer Brand Marketing Expert Karen Hershenson

Photo: James Lee, Chester, NH, USA

Welcome to Brilliance@Work, a series of profiles about stellar people and their best practices at work. We’re kicking off 2017 by featuring brand, design and marketing strategy experts to help you “thrive in the new brand reality.”

Karen Hershenson

Karen Hershenson

FUSE 2017 presenter Karen Hershenson is the leader of the clay street project, one of Procter & Gamble’s (P&G) top innovation capabilities, which “strives to reveal the genius of P&G people to deliver more human-centric ideas and organizations.” Karen joined the clay street project in 2008 after a 15-year career in consumer brand marketing, building and managing some of the world’s most valuable brands including Coca-Cola, Barbie, and Disney.

As a preview to her presentation, Karen shares her insights on how creativity and innovation support sustainable business performance by building high-performing teams:

Peggy L. Bieniek, ABC: How did your experiences in consumer marketing shape your character and career?
Karen Hershenson:
Working on brands like Coca-Cola and Barbie early in my career gave me an appreciation for the sacred relationship that brands have with their consumers. I still get goose bumps when I remember how little girls’ eyes would light up at the sight of a new Barbie doll. When you realize the role your brand plays in another person’s life, you feel a sense of responsibility to make the best possible experience for them.

PB: What role does marketing play in the performance of a brand?
I see my role as a marketer to be both a steward and an integrator. As a steward, I guard the consumer-brand relationship, ensuring the brand stays true to its heritage, but evolves to meet the consumer’s own growing needs. As an integrator, I start with integrating human insight with business-building strategy. Then I continue by working with my cross-functional team to create and deliver a holistic experience that is consistent over time.

PB: What is an “innovation ecosystem” and how is it set up in an organization?
An innovation ecosystem is a way to look at your organization to identify the culture you need, to deliver the business results you want. For us, it means recognizing that work is a direct reflection of the teams that are doing that work, and the system in which they operate. So if you want to change your results, you must create the conditions for innovation in all three areas — the team, the system and the work.

Often, organizations have many separate efforts directed to change culture, work processes and team building, and the results become scattered. We have found that creating a series of experiences that are connected results in overall less effort and more synergistic results in the work and culture.

PB: What are some of your most notable projects?
In our early years, we touted new product launches like Ariel Gel or the creation of the consumer-facing P&G brand. But today, we assess our success on two things: 1) our ability to continually evolve and expand how we serve P&G businesses — moving from 3-month sessions at clay street to a series of short integrated experiences for an entire organization; 2) the speed of culture change we observe across the organizations where we work and the personal transformation we enable.

PB: What will people gain from attending your conference presentation?
A much-needed pause to help them connect their own creative dots! They will experience and learn about simple techniques they can weave into their busy days that can help make them more present and creative.

Want to hear more from Karen? Join us at FUSE 2017. Learn, network and share best practices with the most influential leaders in brand, design and marketing. Stay connected at #FUSEdesign.


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Are You Riding the Wave of Media Transformation or Drowning in it?

Ocean wavePhoto: The wake after the ferry to Fanø, Denmark by Malene Thyssen. This file is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported license.

“Content is fire, social media is gasoline.” – Jay Baer, American marketing consultant, speaker and author

Social media transforms everything and everybody it touches. Once the wave of transformation hits, our world is never the same again.

Social media continues to transform traditional media like television and music videos. Here are two posts that explain the impact of this transformation on all of us.

Learn more about how social media continues to shape the new media landscape. Join me Feb. 1-3 in Fort Lauderdale, Florida for the Institute for International Research’s Media Insights & Engagement Conference. Together we’ll learn about the future of media, new media disruptors and partnerships for success.

Dubbed “the Golden Globes of the media industry” by Tom Ziangas, SVP, Research, AMC Networks  Inc., this three-day event will set you on course to navigate the new media landscape of 2016.

Please share this information with your networks. The Twitter hashtag is #MediaInsights16.

In the meantime, watch for my conference posts on The Market Research Event Blog, LinkedIn, Twitter, Google+ and Starry Blue Brilliance.

See you there next week!

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Transform the Way You Communicate

OLYMPUS DIGITAL CAMERA“Chicago Buildings” photo by Dasha

Next week, communicators from all over the globe will come together to learn and share ideas about reinventing their organizations’ intranets.

If you are unable to attend next week’s 2014 Intranet & Digital Workplace Summit, check out these pre-event stories to help your organization create digital workplaces that drive productivity, innovation and measurable business results.

How is your organization integrating social, mobile and video tools to evolve a traditional intranet?

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Template for Change Management Planning

Before you can begin to manage your organization’s change efforts, you must first focus on the plan to make this change successful. The attached Change Management Planning Job Aid published by the American Society for Training & Development will help you design an effective change management strategy for your organization.

Change Management Job Aid Page 1

Change Management Job Aid Page 2