Photo by paul bica

As a guest blogger for the Total Customer Experience Leaders Summit, April 9-11 in Miami, Florida, I posted my second pre-event article today called “The Critical Element Missing from Your Customer Experience Programs.”

This year’s Summit focuses on the “Return on Relationships: Factoring Empathy into the Stakeholder Equation.” I encourage you to learn more about this event and to “discover the emotional drivers that are critical in creating an effective customer story.” Please also share this information with those who might be interested in attending.

Here are other ways to stay connected with this event:

• twitter.com/TotalCustomer #TCEL14
• linkedin.com/Total Customer Experience Leaders
• facebook.com/TotalCustomer

In the meantime, please continue to watch for my pre-event posts on LinkedIn, Twitter, Google+, Customers 1st blog, and my blog, and please share with your networks. Let’s keep the conversations going!

How are you developing more empathy for your customers?