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What Your Customers Say When You Don’t – or Won’t – Listen

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Flickr_-_paul_bica_-_later_that_day___Photo by paul bica

As a guest blogger for this year’s Total Customer Experience Leaders Summit (TCEL), April 9-11 in Miami, Florida, I posted the article “What Your Customers Say When You Don’t – or Won’t – Listen” on the Customers 1st blog today.

This year’s Summit focuses on “Return on Relationships: Factoring Empathy into the Stakeholder Equation.” To learn more about the event and register, go to
Stay connected with TCEL:
  • #TCEL14
  • Customer Experience Leaders

What are your customers saying about your organization?


Author: plbieniekabc

I'm dedicated to growing your business legacy through strategic planning, collaborative brand building, and multi-media content creation and marketing. Contact me to create masterpiece communications for lasting impressions.

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