“Customer service is not a department, it’s everyone’s job.” – Anonymous
I truly believe this. I created Starry Blue Brilliance as a resource for us to help our organizations succeed. I’m also dedicating my time for the second year in a row to support the Total CX Leaders Conference, June 3-4 in Miami, Fla.
This year’s event will help you “learn how to listen to your customers, understand their differences and set the foundation to build a roadmap to create a seamless experience for modern customers.”
In the meantime, check out my latest weekly Customers 1st pre-event post, “Focus on the Front Lines of the Customer Experience.” You’ll learn why and how “the customer’s perception is your reality.”
Here are other ways to stay connected with this event:
- linkedin.com/Total Customer Experience Leaders
- facebook.com/Total Customer Experience Leaders
Please share with your networks – let’s keep the conversations going!