Photo by Mpires. This file is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported license.

What is this a picture of? Stars? A bunch of cool lights?

It’s actually a picture of the inside of a blue glass.

It’s also an example of seeing an everyday object from a new perspective.

Attending the Total CX Leaders Conference gave me an amazing opportunity to see and learn about customer experience from new perspectives. Last month, I shared highlights from four sessions about Omni-channel, best practice frameworks, customer journey mapping and driving innovation.

Here are highlights of four more Total CX Leaders Conference sessions:

• “Turn Customer Trends into Innovations”
• “Leading CX Transformation: How to Drive Customer-Centricity”
• “Shift Your Mindset to Win the War for Customers”
• “Your Most Important Customer is Your Employee”

Use and share these ideas to help grow your organization and change the way you innovate for your customers.