Year: 2014
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Photo by paul bica Following up on last week’s “Show Me the Story” post about the power of visual storytelling, I’m creating a Pinterest site to complement our work…
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Photo by paul bica “There are no traffic jams along the extra mile.” – Roger Staubach, former star NFL quarterback Organizations that focus on improving the…
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Photo by paul bica “People will forget what you said. They will forget what you did, but they will never forget how you made them…
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Photo by paul bica Great stories are seen, not just heard, as they evoke emotion and incite action. To learn more about engaging your audiences on a…
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Photo by paul bica “A great customer experience can only be delivered by someone who wants to give it.” – Ian Luxford, Learning Services Director,…
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Photo by paul bica I thoroughly enjoyed being a part of the Total Customer Experience Leaders Summit (TCEL) last week! I met some great people and…
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Photo by paul bica I believe in the power of storytelling and you should too. Why? There are many examples of how great storytelling evokes emotion, which…
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Photo by paul bica “It’s hard to give truly superior service if you don’t know who you’re talking to and what really matters to them.”…
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Photo by paul bica “People may take a job for more money, but they often leave it for more recognition.” – Dr. Bob Nelson, best-selling…
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Welcome to Brilliance@Work, a series of profiles about stellar communication professionals and their best practices at work. On April 16, IABC Phoenix is proud to…