What is this a picture of? Stars? A bunch of cool lights?
It’s actually a picture of the inside of a blue glass.
It’s also an example of seeing an everyday object from a new perspective.
Attending the Total CX Leaders Conference gave me an amazing opportunity to see and learn about customer experience from new perspectives. Last month, I shared highlights from four sessions about Omni-channel, best practice frameworks, customer journey mapping and driving innovation.
Here are highlights of four more Total CX Leaders Conference sessions:
Enjoying the sights and sounds of Bayside Marketplace in Miami, Florida.
“Miami is nothing like me, and that’s why I need to be here – it’s the opposite.” – Iggy Pop, American musician
Miami is nothing like me either. What drew me to Miami this month was not only its endless beaches and vibrant culture, but also the Total CX Leaders Conference.
It’s my second year attending and blogging for this high-engagement Customer Experience (CX) conference. It was an eye-opening event for learning how to “link data-driven behavior to business results, design next generation customer experiences, and measure the impact of customer programs.”
Here are highlights of four Total CX Leaders Conference sessions:
Stay tuned for more Total CX Conference highlights.
Thanks to Rachel McDonald, Senior Conference Producer and Amanda Ciccatelli, Social Media Strategist for inviting me to Total CX and for producing and promoting an outstanding conference.
Special thanks to my wonderful friends Gustavo and Betty Higuera for their generous hospitality.
Photo by Daniel Christensen. Bacardi Building, Miami, Florida. This file is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported license.
How can you change your culture to encourage employees to better serve your customers?
Attend the Total CX Leaders Conference, June 3-4 in Miami, Fla. to learn more! This year’s event will help you “learn how to listen to your customers, understand their differences and set the foundation to build a roadmap to create a seamless experience for modern customers.”
Photo by Jimmy Baikovicius. Miami, Florida, U.S. This file is licensed under the Creative Commons Attribution-Share Alike 2.0 Generic license.
In the world of big data, how do you effectively protect your customers’ personal data?
Attend the Total CX Leaders Conference, June 3-4 in Miami, Fla. to learn more! This year’s event will help you “learn how to listen to your customers, understand their differences and set the foundation to build a roadmap to create a seamless experience for modern customers.”
Photo by Jimmy Baikovicius: Sunny Isles, Miami, Florida, USA. This file is licensed under the Creative Commons Attribution-Share Alike 2.0 Generic license.
How can you effectively use data to better manage the customer experience?
Attend the Total CX Leaders Conference, June 3-4 in Miami, Fla. to learn more! This year’s event will help you “learn how to listen to your customers, understand their differences and set the foundation to build a roadmap to create a seamless experience for modern customers.”
Photo: Miami downtown by Towpilot. This file is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported license.
What can you do to make a “game-changing” difference in your marketplace share and position?
Attend the Total CX Leaders Conference, June 3-4 in Miami, Fla. to learn more! This year’s event will help you “learn how to listen to your customers, understand their differences and set the foundation to build a roadmap to create a seamless experience for modern customers.”
Photo: Photo taken from helicopter ride Jan. 2006. This work has been released into the public domain by its author, Miamiboyz at the English Wikipedia project. This applies worldwide.
What is omni-channel and how do you create an omni-channel culture?
Let’s find out together at the Total CX Leaders Conference, June 3-4 in Miami, Fla. This year’s event will help you “learn how to listen to your customers, understand their differences and set the foundation to build a roadmap to create a seamless experience for modern customers.”
In the meantime, check out my latest weekly pre-event post, “How to Transition to an Omni-Channel Culture.” You’ll learn how to provide a seamless customer experience across your company’s digital and physical touch points.
Here are other ways to stay connected with this event:
twitter.com/#TCXL15
linkedin.com/Total Customer Experience Leaders
facebook.com/Total Customer Experience Leaders
Please share with your networks – let’s keep the conversations going!
“Customer service is not a department, it’s everyone’s job.” – Anonymous
I truly believe this. I created Starry Blue Brilliance as a resource for us to help our organizations succeed. I’m also dedicating my time for the second year in a row to support the Total CX Leaders Conference, June 3-4 in Miami, Fla.
This year’s event will help you “learn how to listen to your customers, understand their differences and set the foundation to build a roadmap to create a seamless experience for modern customers.”
This year’s event will help you “learn how to listen to your customers, understand their differences and set the foundation to build a roadmap to create a seamless experience for modern customers.”
In the meantime, check out my latest weekly Customers 1st pre-event post, “How to Win the Customer Experience Battle.” You’ll learn why and how “customer experience is the next competitive battleground.”
Here are other ways to stay connected with this event:
twitter.com/#TCXL15
linkedin.com/Total Customer Experience Leaders
facebook.com/Total Customer Experience Leaders
Please share with your networks – let’s keep the conversations going!
How can YOU prepare for the customer of the future?
Join me June 3-4 in Miami, Fla. for the Total CX Leaders Conference sponsored by the Institute for International Research USA (IIR USA). This year’s event will help you “learn how to listen to your customers, understand their differences and set the foundation to build a roadmap to create a seamless experience for modern customers.”
With hands-on workshops and featured speakers from companies like AT&T and Marriott International, the Total CX Leaders Conference “brings together thought-leadership to focus on higher level thinking around the strategic alignment of customer strategy, technology and business aspirations.”
2015 content areas include:
User Experience Design
Data-Rich Insights & Analytics
Digitizing the Customer Journey
Customer Loyalty
Design Thinking
Omnichannel Experience
Analyzing and Measuring VOC
Aligning Data Touchpoints
Customer Centric-Culture
Customer Behavior Trends
Translating Insights into Actions
New Technologies & Methodologies
Big Data Initiatives
This is my second year as a guest blogger for this event. I will post daily during this timeframe to IIR’s Customers 1st blog and to Starry Blue Brilliance.
Here are other ways to stay connected with this event:
twitter.com/#TCXL15
linkedin.com/Total Customer Experience Leaders
facebook.com/Total Customer Experience Leaders
Be sure to check it out, and please share this information with those who might be interested in attending this event.
In the meantime, watch for my pre-event and post-event stories on LinkedIn, Twitter, Google+, Customers 1st blog, and my blog. Please share with your networks – let’s keep the conversations going!
Thank you for following and engaging. I’m very excited about helping you prepare for the customer of the future!
Photo by Mpires. This file is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported license.
Starry Blue Brilliance 